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DESITIN® Daily Defense Cream

1 2 3 4 5 4.24 of 5

Breakdown

5
171
4
91
3
20
2
12
1
17

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Product Reviews
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311 reviews 87% recommend this product Write a Review

Average Ratings

Overall
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4.2
1 - 8 of 311 Reviews
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Rating: 
1 2 3 4 5
Submission Date: 
1 week 3 days ago

This product is Horrible!

Review Text: 
I have been using Desitin for more than 40years, and I have to say that their product is no longer something I would use or recommend. The original formula had cod oil and lanolin but no fragrance, now they have added a fragrance to it. The Hypo Allergenic non fragrance use cream doesn't even stick or help the rash or areas, because the cream no longer has the cod oil in it. I am very disappointed in their product change. And would definitely not recommend this product.
Nickname: 
CIRCE48009
Location: 
Birmingham
Client Responses: 
Response from Johnson and Johnson, Desitin, Company Service 1 week 2 days ago
Thank you for being so loyal to Desitin, we appreciate your feedback. We'd like to speak with you and learn more about your experience! Please call us at 1-866-565-2229. We're available Monday-Friday from 9AM-5:30PM ET. Hope to talk with you soon.
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Rating: 
1 2 3 4 5
Submission Date: 
3 weeks 6 days ago

Won't stick to rash

Review Text: 
I have used Desitin for years. Two years ago when my baby was born I again bought Desitin. A few months later it stopped sticking to her. I bought a new tube thinking the one I had went bad. A few weeks later the same thing happened. I stopped using it and tried a different brand. Today I needed some and was out of the other brand so I grabbed a tube of Desitin that was on the shelf and it was disappointed yet again? What has changed over the years to make this product no longer work properly.
Nickname: 
Disappointed
Location: 
Chantilly
Client Responses: 
Response from Johnson and Johnson, Desitin, Company Services 3 weeks 5 days ago
We want to learn more about this and see how we can help. Give us a call at 1-866-565-2229. We're available Monday-Friday 9AM-5:30PM ET. When you call mention your username to our team. We look forward to speaking with you.
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Rating: 
1 2 3 4 5
Submission Date: 
4 weeks 16 hours ago

Did not stick to baby’s skin

Review Text: 
I have used destinin on all four of my babies over the last 9 years. For some reason I have recently had issues getting the cream to stick to baby’s skin. I threw out the tube, thinking it may have been past it’s prime, but the brand new tube I bought is giving me the same problem. Please advise.
Nickname: 
Jill
Location: 
Client Responses: 
Response from Johnson and Johnson, Desitin, Consumer Care 3 weeks 6 days ago
We're very sorry to hear about this experience you've had with our cream and we'd like to see how we can help. Please give us a call at 1-866-565-2229, Monday - Friday from 9 AM to 5:30 PM ET. We look forward to speaking with you!
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Rating: 
1 2 3 4 5
Submission Date: 
1 month 2 weeks ago

Product burned my child

Review Text: 
My son has a diaper rash I bought a 1 pound container of this and when I used it and went to change him it seemed to have burned his skin he was in extreme discomfort don’t buy this
Nickname: 
Alexis
Location: 
Midland park
Client Responses: 
Response from Johnson and Johnson, Desitin US, Consumer Care 1 month 2 weeks ago
We're very sorry this happened while using our product. We'd like to learn more about this. Please give us a call at 1-866-565-2229 M-F between the hours of 9A-5:30P ET. Thank you and have a great day.
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Rating: 
1 2 3 4 5
Submission Date: 
3 months 3 weeks ago

Desitin cream is not as good as the creamy formula

Review Text: 
I purchased a new tube of Desitin Rapid Relief Cream and it seems to burn my child's bottom. Please, Please go back to the Desitin Creamy formula. I never had a problem putting that on my child. Why did Desitin discontinue the creamy formula? That was the best diaper rash treatment on the market.
Nickname: 
Jessica
Location: 
Plymouth
Client Responses: 
Response from Johnson and Johnson, Desitin, Consumer Care 3 months 3 weeks ago
We're sorry to hear you had this experience and we'd like to learn more about this, give us a call at 1-866-565-2229. We are open Monday-Friday from 9:00AM- 5:30 PM ET. We look forward to hearing from you soon.
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Rating: 
1 2 3 4 5
Submission Date: 
4 months 3 weeks ago

Excellent

Review Text: 
This product is great. The diaper rash was gone in no time.
Nickname: 
ProudMummy
Location: 
Fort Lauderdale
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Rating: 
1 2 3 4 5
Submission Date: 
6 months 1 week ago

Started out great but now separated

Review Text: 
We got two 1 lb containers to use for our kids one to keep on each floor. Well now our son has a diaper rash and we decided to get them out and they have separated and won’t even stick to our son’s rash. My husband is convinced that something is wrong with them and they are ineffective. We thought these type of creams would stick to his skin and rub I and protect him from getting worse. We aren’t sure what caused the separation but tomorrow we have to go find something that might stick to his skin and not just slide off and protect his delicate skin. Maybe we got a bad batch but now we have to throw these out and have to spend money replacing them.
Nickname: 
Location: 
Client Responses: 
Response from Johnson and Johnson, Desitin, Consumer Care 6 months 1 week ago
We're glad you let us know about this! Give us a call at 1-866-565-2229, we're here from 9AM to 5:30PM ET Monday through Friday. We'd love to learn more!
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Rating: 
1 2 3 4 5
Submission Date: 
6 months 2 weeks ago

Do NOT purchase

Review Text: 
My son has a diaper rash and when I applied it to the area it only made it worse. When I chaged his diaper it looked like it burned him. He was bawling when ever I would try to clean him. Save yourself the hassle and buy a different diaper rash cream.
Nickname: 
MadMomma
Location: 
Los Angeles
Client Responses: 
Response from Johnson and Johnson, Desitin, Consumer Service 6 months 2 weeks ago
We're so sorry to hear this! We'd like to learn more about your little one's experience and see how we can help. Please give us a call at 1-866-565-2229 from 9AM - 5:30PM ET, Monday through Friday. Thank you!
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